Update: We now charge the card on your order at the time of purchase.
In the event of an order cancellation, you will receive a full refund for the order.
If only part of your order is available for fulfillment, because of an inventory discrepancy or product damage, for example, you will receive a refund for the unfulfillable item(s).
OLD: Your card is only charged if all available items from your order have been shipped. Our transaction process has 2 steps.
- Authorization (Funds are allocated when the order is placed to be sure
your account can cover the charge. This authorization will show up as
“Pending” on your statement)
- Capture. (Funds are taken by www.udans.com only when your order has been fulfilled and given a shipping label).
* If you are paying with a debit or gift card, this two step process may differ, depending on your bank’s terms.