I paid for my return shipping, but I was still charged the return shipping fee. Support Manager September 29, 2019 02:09 Updated We can refund any shipping charge that was withheld by mistake. Please email us at firstname.lastname@example.org and we will correct it! Related articles Do you provide a return shipping label? How should I package my return for return shipping? Can I make an exchange? Can I have an item sent to a store location without paying for it? What if I changed my mind and I want to cancel my order? Comments 0 comments Please sign in to leave a comment.