Your item should arrive back to our facility in the same condition in which it was shipped to you. This means that we expect the products, tags, and product packaging (especially shoe boxes) to be in resellable condition upon receipt. If the items arrive in a damaged state due to intentional or accidental damage by a customer, a restocking fee of up to 50% of the item’s value may be applied at our discretion.
If your item arrives in a damaged state, please send photos of the damage to firstname.lastname@example.org and await further instruction.
FOR SHOES: If the box is not in sellable condition, then neither are the shoes. Please do not apply any adhesive products to shoe boxes. Do not affix a shipping label directly to the shoe box and send the shoebox through the mail unprotected. To be clear, we expect that shoes are returned inside the original shoe box, and that these items are shipped together inside a shipping box.